Customer Service

Terms and Conditions

Terms of Website Use                                                                                   

This page (together with the documents referred to on it) tells you the terms and conditions (the “T&C”) on which you may make use of the website (“SFL”) whether as a guest or a registered user. Please read these T&C carefully before you start to use the SFL.
By accessing or using the SFL, you are acknowledging that you have read, understand, and agree, without limitation or qualification, to be bound by the T&C. reserves the right to and may change these terms and conditions of use at any time and will post such changes online. Please review these terms and conditions regularly to ensure you are aware of any changes as your continued use of SFL after changes are posted means you agree to be legally bound by these terms as updated and/or amended.

Links from Our Site (SFL)

This site may contain links to other sites and resources provided by us or by third parties. Such links are provided solely for your use and convenience. The link does not represent any endorsement or recommendation by us and does not mean we have any association with the linked website and we have no control over the contents of those sites provided by third parties and accept no responsibility for them for any loss or damage which may arise from your use of them. Where such sites are provided and operated by us you will be bound by our terms and conditions on such sites.
Any relationship you enter into with these sites is at your own risk and we strongly suggest you read their terms and conditions and privacy policies.


This contract shall be concluded in English.


While SFL uses reasonable efforts to ensure that product and treatment descriptions, imagery, awards, associated clinical trials and all other information is correct at time of publication on the SFL. SFL, though every effort is made to ensure such accuracy, does not accept responsibility for errors and omissions in content. The site will be kept as up-to-date as possible at all times however if product, treatment, location, results updates have been made since last update on SFL some variations may occur in, although not limited to size, price, description, product results, design, packaging and availability.
SFL will do its best to ensure that the website is available and functions correctly at all times, but we make no warranties as to the availability or accessibility of the website, and we will not be liable for any damages, loss, costs or expenses incurred by you as a result of any lack of availability or accessibility of the website.

Our Liability

The material displayed on our site is provided without any guarantees, conditions or warranties as to its accuracy. Under no circumstances, to the extent permitted by law, SFL nor any party involved in creating producing or delivering the website expressly exclude:

  • all conditions, warranties and other terms which might otherwise by implied by law;
  • any liability for direct, indirect or consequential loss or damage incurred by any user in connection with our site or in connection with the use, inability to use, or results of the use of our site, any websites linked to it and any materials posted on it, including, without limitation any liability for:
    • loss of income or revenue;
    • loss of business;
    • loss of profits or contracts;
    • loss of anticipated savings;
    • loss of data;
    • loss of goodwill;
    • wasted management or office time; and for any other loss or damage of any kind, howsoever arising and whether caused by tort (including negligence), breach of contract or otherwise, even if foreseeable

or even if an SFL-authorized representative has been advised of the possibility of the aforesaid damage. 
SFL also assumes no responsibility, and shall not be liable for, any damages to or viruses that may infect your computer equipment or other property on account of your access to, use of, or browsing in the website or your downloading of any materials, data, text, images, video, or audio from this website.

Privacy Policy

You guarantee that the personal information which you provide when you register on SFL is true, accurate and current in all respects. See our Privacy Policy regarding the treatment of your personal information.
Please review our Privacy Policy, which forms a part of these Terms and Conditions and governs your visit to the SFL, so that you may understand our privacy practices.


The entire content of SFL belongs to SFL.
This includes copyright of text, descriptions, images and designs.
It also includes all brand logos, trademarks and other devices.
You may download to a local hard disk and print extracts from SFL for your personal use.
You may also recopy downloaded extracts to others provided you do not do so for profit, or without written consent.
However, reproduction of part or all of the contents in any form is prohibited unless for personal use.
None of the content of SFL may be copied or otherwise incorporated into or placed within any other web site. No user of SFL may distribute, modify, transmit or use the contents of SFL in any manner for public or commercial purposes without prior written permission from SCC unless otherwise stated in the above.
The above Copyright Policy forms a part of these Terms and Conditions and governs your visit to SFL.

Links to other sites
Occasionally, SFL may make available a link to a third party's website. These links will let you leave SFL. The linked sites are not under SFL control and SFL is not responsible for the contents of any linked site or any link contained in a linked site, or any changes or updates to such sites. SFL is not responsible for webcasting or any other form of transmission received from any linked site. SFL provides the links only as a convenience. SFL does not endorse the site or its use or contents.

Resale Purpose is Not Permitted
All products sold are for customers' use only and shall not be commercially resold. SFL may refuse any purchasing order which it suspects is for commercial resale.

Complaints and Disputes

If you wish to complain about any matter please email to

SFL may terminate or suspend your access to all or part of the site, without notice, for any conduct that SFL, in its sole discretion, believes is in violation of any applicable law or is harmful to SFL or a third party.

Accepting these terms and conditions

Whilst accessing this site, you are agreeing to the T&C on the Site. If you act negligently in any of the responsibilities specified in these T&C (including the Orders and Shipping terms and Privacy Policy), you shall be liable for all the losses and damages that this may cause to SFL and SCC. You acknowledge and agree that these T&C, (including the Orders and Shipping terms and Privacy Policy) constitute the complete and exclusive agreement between us concerning your use of SFL.
If you have any questions regarding these T&C, please contact us:

Governing Law
These T&C (including the Orders and Shipping terms and Privacy Policy) shall be governed by and construed in accordance with the laws of Hong Kong Special Administrative Region. You irrevocably agree that the courts of Hong Kong Special Administrative Region shall have exclusive jurisdiction in relation to any claim or dispute concerning or arising from these T&C and the Orders and Shipping terms and Privacy Policy.

These T&C were last updated in February 2015