Customer Service

Policy of Return and Refund

  1. Return of the products

You may return products (except non-returnable items, see details below) sold by (“SFL”) no more than 30 days of receipt of your order (based on the delivery record), and upon pre-approval of SFL.
Non-returnable items:
·  Item that is returned more than 30 days after receipt.
·  Item that has been opened or used (taken out of its plastic wrap or box).
·  Item that is not in its original condition, is damaged, or is missing parts.
·  Item food, include (but not limited to) any supplement products.
·  Any discounted, clearance or sales items
·  Any free gift product and samples.
·  Any item that is purchased elsewhere not from SFL, e.g. our stores, concessary counters, authorised dealers etc.
·  In case of dispute, SFL remains the right of the final decision.

  1. Return Procedure:

Kindly send an email to with the following information:

  1. Provide us with your Order Number or Invoice or Delivery Note
  2. Indicate returned products and the reason for your return in the input box area.
  3. Leave us your name and contact number.
  • Pack the returned products along with our acknowledgement email and invoice securely in a box.
  • All return shipping fee must be prepaid. We cannot accept COD returns.
  • We will provide a shipping address on request.
  1. Terms of Exchange

We do offer exchanges ONLY if you received a damaged, defective, or incorrect product caused in the process of delivery. We will arrange to a same new item to replace in the original form of shipping method without extra delivery charge. If you have returned a damaged, defective, or incorrect product to us, the return shipping fee will also be refunded to you.

  1. Terms of Refund

All non-returnable items mentioned in 1 will not receive refund. The refund will not include the original shipping and handling fees with the return. Only the total value of product will be refunded. The refund should be done in the same format of the original payment within 30-60 days.

For further information and enquiries

please contact us via email at